Frequently Asked Questions

General Dropp Questions

What is a micropayment?
We define micropayments as an alternative payment system where a tiny monetary value is exchanged for fractional goods at an ultra-low transaction fee, making micro-purchases economically lucrative.

What platforms does Dropp support?
You can find Dropp on Google Play and the App Store, as well as in the Google Chrome Web Store, the Firefox Browser Add-on Store, the Safari Web Store, and the Microsoft Edge Add-on Store. Dropp is also available as a WordPress plug-in for tips and donations, and as a payment alternative in the Shopify App Store.

How does a merchant work with Dropp?
Merchants can sign up at the Dropp portal.  Merchants need to integrate Dropp into their purchasing experience.   It’s easy to integrate Dropp.  There are several applications that help merchants integrate their invoices/bill with Dropp.

I’m a merchant interested in Dropp.  How do I find out more?
Send an email to merchant@dropp.cc, or reach out to us through the chatbot on the Dropp homepage.

Do I have to be a US-based merchant to sign up to Dropp?
Yes.  Only US-based merchants can enroll to Dropp at this time.  Customers abroad can make purchases through US-backed merchants on Dropp.

As a merchant do I have to wait until the end of the month to get paid?
No. When a customer makes a payment you get paid.  We do not believe merchants should be waiting for their funds. In addition, merchants can now receive Real Time Payments “RTP” either intra-day or end of day.

Setting Up the Dropp Wallet & Wallet Security

What do I need to get started with Dropp?
You will need both a valid email and phone number to get started with Dropp, as well as a valid payment method.

Does Dropp save my recovery private key or recovery passphrase?
No, Dropp does not store any of our users’ sensitive information which includes private keys and recovery passphrases. You are in complete control of your wallet and the associated security information. Dropp operates as a decentralized self-custodial platform, meaning we have no access to or ability to retrieve your private keys. We strongly recommend that you securely store your recovery passphrase, QR code, and PIN code in a safe and reliable location such as a hardware wallet, encrypted digital vault, or secure offline backup. Failure to do so could result in permanent loss of access to your funds as Dropp cannot recover your account on your behalf.

I lost my backup QR code and am unable to log into my Dropp wallet. What can I do?
Unfortunately, if you have lost your backup QR code and recovery passphrase, Dropp cannot assist in recovering your wallet. As a self-custodial platform, Dropp does not store any private keys or recovery credentials. This design ensures that only you have access to your wallet which enhancing security. Its your full responsibility to safeguarding your login and recovery information.
We cannot overstate the importance of storing your login credentials and recovery passphrase in multiple secure locations. Consider using a combination of:

• A hardware wallet or encrypted digital vault
• A secure physical backup stored in a safe place (e.g., a fireproof safe)
• Avoiding digital storage methods that may be susceptible to hacking or unauthorized access
  

By using Dropp, you acknowledge and accept that account security is entirely your responsibility. Dropp is designed to empower users with full control over their funds, but this comes with the obligation to maintain proper security of your private keys and recovery information. Failure to do so may result in irreversible loss of access to your funds.

I tried setting up the Dropp Google Chrome Extension and was unable to create a wallet.  What should I do?
The Dropp Chrome Extension can only associate with an existing Dropp account previously created on a phone.  Dropp users will need to have a preexisitng wallet in order to connect it to the extension.

What is the purpose of the 4-digit PIN code Dropp offers?
We implemented the 4-digit PIN code as an optional additional security layer for mobile and as a fixed security layer for the Chrome extension.  Dropp does not internally store this code or any other recovery information; it is your responsibility to safely store this information.

Dropp Payments & Funding

How do I fund my Dropp account?
Funding your account can be done with a credit card or ACH as well as a digital currency transfer.

Can I fund a Dropp wallet with USD, USDC, and HBAR?
Yes, a Dropp wallet can be funded with USD, USDC, and HBAR.

Are there limits to using Dropp for payments?
You can only use Dropp at enrolled US-based Merchants. You are limited to making $100 worth of payments in a day. You can not fund your wallet with more than $100.

Does Dropp allow payments to individuals?
No. You can not use Dropp to make payments to individuals.

When I fund my account, where is my money saved?
Your funds are securely managed and maintained with our bank partner.

Are fees charged when making a payment?
Dropp users do not pay any fees for making a payment to a Merchant.

Does Dropp share my purchasing data with any 3rd parties?
No.  Dropp does not share any of your purchasing data or personal information with 3rd party marketers or advertisers.

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